Karen Ashbrook has been involved with dulcimer since the mid 70s when she built her first one as a high school project. She had been a pioneer in the promotion of the dulcimer in the US, Japan and more recently in its revival in Belgium.
Professional packing and fast shipping
We offer a wide range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse staff will package every item to our exacting specifications. Before shipping, all goods will be thoroughly examined and securely secured. We ship to thousands customers every day from all over the world. This shows how we're dedicated to be the largest online retailer in the world. The distribution centers and warehouses distribution are located in Europe, as well as the USA.
Note: Orders containing more than one product are assigned a specific processing period based on the individual product.
Prior to shipment, all purchased items will be thoroughly inspected. Today, the majority of orders will be shipped within 48 hours. Expected delivery time is between 3 and 7 days.
Returns
The stock is dynamic and we cannot completely manage it because many parties are involved, including our factory and warehouse. The actual stock can be changed at any time. Be aware that it's possible that your order will become unavailable even after you've placed your order.
Our policy lasts 30 days. If you have passed 30 days without a trace since the purchase, unfortunately we can't offer you a return or exchange.
Your item should be in the original packaging and be unused. The item should be in the original packaging.
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